15 May 2019
Assigning the right people to the right roles is critical in achieving Business Continuity Management (BCM) goals, taking into consideration the roles and responsibilities of people in an organisation.is
Many organisations fall short in this area. When doing a Business Continuity Plan (BCP), a limited attention is given to the roles and responsibilities of people in an organisation. In any BCP there is a set of well-defined requirements for the organisation to recover on time before an incident causes irreversible impact. Those needs and requirements are in turn assigned to tasks which is why it is vital to map the right skills of the staff to those tasks based on the company organigram.
The BCM plan is a living document and has to constantly adapt to the changing company circumstances as well as after a BCP testing. Similarly, the assignment of roles and responsibilities must also reflect the changing plan—and also take into account the changes in personnel as well as how individuals actually performed in their roles.
The aspect of people in Business Continuity are not limited to roles and competencies of the organisation’s staff. No organisation can function without its people in the first place. During and after a crisis, it is the resilience of the people that make up an organisation’s community that get it back on its feet and working again. Moreover, the International Organisation for Standardisation, an independent, international body of experts in a range of industries, including Business Continuity Management (ISO 22301), has codified this approach in its relatively new guideline, ISO 22330.