Our Technology Services
BIRGER. has delivered technology services and solutions to the Banking, Insurance, Retail and Telecommunication industries as well as to Governments for decades..
We have developed specific expertise in self-service terminals, payment solutions, enterprise systems, network and communications, trusted identities and secured transactions, as depicted below.
01.
Infrastructure
& Data Centre
BIRGER. provides the following enterprise solutions
- High-End Virtualisation for corporate IT infrastructures
- High-Availability and Data Replication solutions for Recovery in case of system failure
- Smart Data Back-up/Storage Solutions to optimise archiving
- Tailor-made Software Development
- Data integration
- Business Intelligence
- Data Warehousing
- Performance Management Solutions
- Infrastructure as a Service (IAAS)
02.
Networks & Unified
Communications
BIRGER. offers enterprise wide end-to-end telecommunications solutions encompassing:
- 01. Borderless Network
- 02. Network Management
- 03. Ethernet Access
- 04. Voice Recording
- 05. Voice Compression
- 06. Call Accounting System
Our teams of certified network and telecommunications engineers commit to provide the best available network infrastructures in order to maximise organisational security and communication in real time. BIRGER. implements telephony and unified communication systems via IP-based communication infrastructures.
BIRGER. also proposes Data, Voice & Video Network and Mobile Telephony solutions, thus optimising Call & Support Centre BPO software and systems, as well as Interactive Voice Response and Timed Response Monitoring.
03.
Software
Development
BIRGER. has cumulated experience in various technologies over the past decades specialising in the financial sector and Contact Centre solutions. Our team comprising of dynamic, certified and experienced engineers, business analysts and skilled software developers collaborate to design, develop, implement and maintain tailor-made end-to-end solutions based on specific clients’ needs.
We have developed solutions for critical environments and assisted Banks with an Omnichannel Cheque Truncation Solution. We have also implemented the Centralised Direct Debit Solution as per the Central Bank of Mauritius requirements for numerous Banks.
BIRGER. has developed Mobile Applications in business sectors like route accounting, CRM, order taking and sales invoicing. Our team is fluent with desktop, mobile and web applications.
BIRGER. also proposes Restaurant and Retail Solutions, Learning Management Solutions, Leave Management Solutions with integration with payroll system, Barcode & RFID Asset Tracking, Visitor Management Solutions and Event Management Solutions.
04.
Retail Banking
Solutions
BIRGER. innovated in the retail banking sector by introducing the first standalone ATM in Mauritius in 1987 and in Madagascar in 1998. With the introduction of on-line communication a couple of years later, international payment exchange, including POS and EFT, could be made through Visa/Mastercard network.
BIRGER. is now supplying the latest generation of multi-function Intelligent ATM’s with envelope free deposits for cash and cheque functionalities. BIRGER. has a very long partnership since 1953 with NCR for Selfservice, Payment and Retail POS solutions. We work very closely with most of the Regional banks in the Indian Ocean Islands in providing an end-to-end solution including Card Management and Security Solutions.
BIRGER. also proposes complete Cheque Processing Solutions as per the Central Banks requirements and regulation and full EFT solutions.
05.
End-To-End
Cash Solutions
BIRGER. offers multi-channel solutions which include fully-fledged ATM systems, end-to-end cheque imaging solutions and branch automation systems. Integrated infrastructure systems span from servers, virtualisation, storage, real time back-up systems to business continuity and disaster recovery solutions. Back-office solutions cover cash management including notes and coin counting machines, sorting and wrapping machines.
BIRGER. also equips banks with the necessary network infrastructures to optimise the operational security of their various payment systems.
BIRGER. provides Customised Card Solutions to the Retail Sector including the design, personalised printing, incorporating various crucial levels of security on standard Plastic Cards, Magnetic Stripe Cards and Smart Chip Cards. BIRGER. offers its solutions in a Centralised or Decentralised mode for On-site Branch Solutions to the Financial and Retail Sectors.
06.
Office
Solutions
BIRGER. offers two key office solutions:
- 01. Multifunctional Copying & Imaging solutions
- 02. Document Management Solutions, providing highest quality.
BIRGER. Office Solutions targets best-quality office machines and equipment to fit the specific needs of each business. Our scope extends to banks, governments, schools and tertiary institutions and a wide range of professional organisations.
BIRGER. products include All-In-One machines, Duplicators, Photocopiers and Scanners.
Our Office Automation equipment service facilitates daily office transactions via Envelope Printing Machines, Mailing Systems, Folding and Insertion Machines.
07.
Network Operations
Centre
Our Network Operations Centre monitors the after-sales service of BIRGER. for all its customers within the Indian Ocean Islands. Our Network Operations Centre responds to our customer calls, allocates incidents to our field engineers, ensures that all incidents are addressed promptly and reports back to our customers. Our qualified and experienced engineers provide 1st and 2nd Line Hardware Maintenance Services, Software Maintenance, Diagnostics and Problem Resolution Services, and Networks Monitoring. We strive to make our service delivery the reference in our region.
BIRGER. Service & Support Centre provides a 24/7 basis service with:
- 01. After-Sales Services
- 02. IT Support
- 03. Remote Monitoring and Remote Support
aligned with its customers’ technical requirements. Our specialised workshops comprise of full-fledged teams of experienced, qualified and certified engineers and technicians to provide maintenance and repair services for all our equipment.
BIRGER. proposes Full Service Level Agreement consisting of Maintenance with labour and parts.
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