Building Trust in the Digital Age.

Never before has information been so readily available. However, to ensure its integrity, trust is fundamental. At BIRGER., our people relay this Trust to our clients through their expertise and dedication. 

Through our rebranding, we have developed a strong identity to differentiate ourselves and to create awareness in the Indian Ocean Region and East Africa.  

Our clients, with whom we have built a trusted relationship over the years, stand as our most valued advocates. This trust is based on our ability to listen to them as well as our proximity services through our local, qualified and certified teams.

This business model allows us to better understand and promote open discussion to effectively address technical and operational challenges within an organisation. Leveraging on years of experience and strong technical skills enable us to promptly meet our clients’ expectations. We are committed to always keep our promises.

We accompany our customers in their digital transformation journey and provide them with the relevant training in their sector of activity.

At BIRGER., TRAINING is at the core of our strategy. Our online training platform, Partner'IT, is designed for our employees. It provides ongoing training to employees and also serves as induction for new recruits.

Our engineers and technicians, across our territories, benefit from technical training through our PARTENARIAT program. Our objective is to train them to become specialists in their respective fields.

Our employees participate in training and seminars abroad. We collaborate with educational institutions, who are our trusted partners, to provide management training to our employees. 

With the view to provide our employees with more flexibility and closer engagement with our stakeholders, BIRGER. has adopted new working policies: BIRGER. Ways of Working (B.WOW) which is in line with our growth and digital transformation.

The results of BIRGER. Brand Audit in 2022 have reaffirmed the trust that our stakeholders have in us, thanks to the expertise of our employees and the value-added services we provide. Our stakeholders can trust BIRGER. official communication channel, NewsIT.

Communication you can Trust
 

We have created the NewsIT. brand for our official communication channel. Since its launch, we have shared over 200 articles and announcements in our region. Our communication strategy drives us to go beyond our commitment to proximity services. We conduct awareness campaigns, communicate on emerging and disruptive threats, as well as trends and developments in our areas of expertise. It is an important investment, but it ensures that our stakeholders maintain and reinforce the trust they have in us. 

We organise events across our region, such as multi-day SummITs, conferences, presentations, webinars, and training sessions. These events can be in-person, online, remote, or hybrid.

Author: Jocelyne Bordelais, Marketing and Communications Lead

Source:  JANVIER-FÉVRIER 2023 - Supplément de L’Éco austral n°375